NOGI Battery Customer FAQ | Lithium Battery Cells, Modules, Pack & Solutions
About NOGI Battery

1. Who is NOGI Battery?

Answer:

NOGI Battery is a Shenzhen-based lithium battery supplier and battery solution provider serving B2B customers worldwide.

We specialize in lithium battery cells, battery modules, custom battery assembly, and battery integration services. Our product portfolio covers LiFePO₄, NMC, LTO, pouch, prismatic, and cylindrical battery cells, as well as battery modules and customized battery solutions.

2. Is NOGI Battery a battery manufacturer?

Answer:

NOGI Battery is a professional battery supplier and solution provider rather than a battery cell manufacturer.

We work with established battery manufacturers and provide customers with access to products from brands such as CATL, EVE, CALB, Farasis, SK, Gotion, and others.

Our value lies in battery sourcing, product verification, inventory management, customization, assembly, and international B2B supply.

3. Where is NOGI Battery located?

Answer:

Our sales office is located in Shenzhen, China.

We are supported by two dedicated warehouses in Dongguan and Huizhou, Guangdong. Each warehouse covers approximately 9,000 m², providing around 18,000 m² of combined storage space.

Our Shenzhen sales team works closely with the warehouse facilities to support product sourcing, inventory management, quality inspection, order fulfillment, and international shipping.

Battery Supply & Products

4. What types of lithium battery cells do you supply?

Answer:

We supply a wide range of lithium battery cells, including:

• LiFePO₄ (LFP) cells

• NMC cells

• LTO cells

• Prismatic cells

• Pouch cells

• Cylindrical cells

• High-power and high-rate cells

• EV replacement battery cells

• Energy storage battery cells

We can help customers select suitable cells based on voltage, capacity, energy, power, dimensions, and application requirements.

5. What battery brands do you supply?

Answer:

We supply battery products from a range of established manufacturers, including:

• CATL

• EVE

• CALB

• Farasis

• SK

• Gotion

• BYD

• Svolt

• Samsung

• Molicel

• Lishen

• DMEGC

Available brands and models depend on product specifications, current inventory, and sourcing availability.

6. Do you supply battery modules as well as individual cells?

Answer:

Yes.

In addition to individual battery cells, we supply battery modules for EV, energy storage, industrial, and battery replacement applications.

We can also provide module assembly and cell interconnection according to project requirements.

7. Can you supply EV replacement battery cells and modules?

Answer:

Yes.

We supply replacement cells and modules for aging or discontinued EV and industrial battery systems.

If you are replacing an existing battery system, please provide the original battery model, dimensions, voltage, capacity, photos, or other available specifications. Our team can help identify suitable replacement cells or modules.

Quality & Product Verification

8. How do you verify battery quality?

Answer:

Quality verification is an important part of our sourcing and fulfillment process.

Depending on the product and project requirements, we can check:

• Capacity

• Voltage

• Internal resistance

• Physical appearance

• Cell consistency

• Batch information

• Welding quality

• Assembly quality

• Overall battery performance

Our goal is to provide accurate product information and verify key battery parameters before delivery.

9. Can you provide battery testing information?

Answer:

Yes.

Depending on the battery model and project requirements, we can provide relevant product specifications, testing information, batch details, and shipping documentation.

For customers with specific testing requirements, we recommend confirming the inspection standards before placing an order so that the required checks can be arranged accordingly.

10. Are your battery cells Grade A?

Answer:

For products listed as Grade A, we supply cells according to the stated product specifications and quality requirements.

For branded battery cells, we can provide available product information, testing data, batch information, and relevant documentation to improve product traceability and purchasing confidence.

If Grade A status is critical to your project, we recommend confirming the exact model, batch information, testing requirements, and acceptance criteria with our sales team before ordering.

11. Can I check the battery information before shipment?

Answer:

Yes.

For applicable products, we can provide product photos, specifications, testing information, batch details, packaging information, and other available documentation for customer confirmation.

For larger B2B orders, specific inspection and acceptance requirements can be discussed before shipment.

Inventory & Ordering

12. Do you keep battery cells in stock?

Answer:

Yes.

Our two warehouses in Dongguan and Huizhou provide approximately 18,000 m² of combined storage space, supporting stable inventory and efficient order fulfillment.

We maintain stock of selected battery cells, modules, and related products. Actual availability depends on the model, brand, and quantity required.

Please contact us for the latest stock information.

13. Can I order a small quantity or samples?

Answer:

Yes.

We support customers from sample quantities and small-batch orders to larger B2B requirements.

For many battery cells, flexible quantities are available. MOQ depends on the specific model, brand, stock status, and order requirements.

Sample orders are also available for suitable products so customers can evaluate the battery before moving to larger quantities.

14. What information do you need for a battery quotation?

Answer:

Please provide as much of the following information as possible:

• Battery model or required specifications

• Chemistry

• Voltage

• Capacity

• Quantity

• Application

• Required delivery location

• Target delivery time

• Special testing or customization requirements

If you already have a specific model number, simply send it to us and we can check the available supply options.

Custom Battery Assembly & Integration

15. Can NOGI Battery customize battery modules or packs?

Answer:

Yes.

In addition to individual cell supply, we provide custom battery assembly and integration services.

Depending on project requirements, our capabilities include:

• Laser welding

• Cell-to-cell welding

• Busbar and terminal welding

• Battery module assembly

• Battery pack assembly

• Cell configuration and interconnection

• Wiring and connector integration

• BMS integration

• Custom battery dimensions

• Customized voltage and capacity configurations

16. Can you help with a customized battery project from prototype to production?

Answer:

Yes.

We can support projects from prototype development and cell selection to configuration, assembly, testing, and final delivery.

Whether you need a customized battery module, battery pack, or specific cell configuration, our team can work with you to develop a practical battery solution based on your application requirements.

17. What information should I provide for a customized battery project?

Answer:

For a customized project, please provide:

• Application

• Required voltage

• Required capacity

• Maximum dimensions

• Continuous and peak current

• Charging requirements

• Operating environment

• Connector requirements

• BMS requirements

• Expected quantity

Drawings, photos, existing battery specifications, or sample batteries are also helpful.

Applications

18. What applications are your batteries suitable for?

Answer:

Our battery cells, modules, and customized solutions are used across a wide range of applications, including:

• Electric vehicles

• EV battery replacement

• Energy storage systems

• Solar energy storage

• Residential and commercial ESS

• AGVs

• Industrial vehicles

• Material handling equipment

• Robotics

• Backup power systems

• Specialized industrial equipment

• Custom battery projects

19. Do you work with B2B customers?

Answer:

Yes.

We primarily support international B2B customers, including:

• Battery pack manufacturers

• EV repair shops

• Energy storage integrators

• System integrators

• Battery distributors

• Engineering companies

• OEM/ODM customers

• Industrial equipment manufacturers

We support both smaller development projects and larger-volume requirements.

Shipping & International Orders

20. Do you ship lithium batteries internationally?

Answer:

Yes.

We provide international shipping support for customers worldwide.

Shipping arrangements depend on the battery chemistry, product type, quantity, destination, and applicable transportation requirements.

Our team can help coordinate suitable shipping options and documentation for international orders.

21. Can you arrange shipping for small and large orders?

Answer:

Yes.

We support both sample and small-batch orders as well as larger B2B orders.

Our warehouse and order fulfillment system allows us to coordinate different purchasing requirements and shipping arrangements based on the order size and destination.

22. Can you provide shipping documents?

Answer:

Yes.

Depending on the product and shipping method, we can provide relevant product and shipping documentation.

For customers with specific import, customs, or transportation documentation requirements, please let us know before ordering so we can confirm what documents are available.

After-Sales Support

23. What happens if there is a problem with my order?

Answer:

If you identify a product or quality issue, please contact our team and provide the relevant order information, product photos, testing results, and details of the issue.We will review the situation and work with you to determine the appropriate solution.
For any confirmed cell quality issue, NOGI Battery will take full responsibility and work closely with the customer to ensure the issue is properly resolved.

24. Do you provide after-sales support?

Answer:

Yes.

Our team provides ongoing support throughout the purchasing process, including product selection, technical communication, order fulfillment, shipping coordination, and after-sales communication.

Our goal is to build long-term B2B relationships rather than simply complete individual transactions.

Choosing NOGI Battery

25. Why choose NOGI Battery as your battery supplier?

Answer:

NOGI Battery combines multi-brand battery sourcing, warehouse support, quality verification, custom assembly capabilities, and international B2B service.

Our key capabilities include:

• Access to multiple established battery brands

• Approximately 18,000 m² of combined warehouse space

• Battery quality verification and testing

• Cell and module sourcing

• Custom battery assembly and integration

• Prototype-to-production support

• Flexible support for samples and bulk orders

• International shipping assistance

• Professional B2B customer support

Our mission is to make reliable lithium battery products and customized battery solutions easier to source, verify, assemble, and deploy worldwide.

26. How can I get a battery quotation from NOGI Battery?

Answer:

Send us your battery model, specifications, quantity, application, and destination.

Our team will check product availability and recommend suitable supply or customization options.

For customized projects, you can also send us drawings, photos, existing battery specifications, or your technical requirements.

Contact NOGI Battery for a battery solution tailored to your project.